Fram3 ("we," "us," or "our") is committed to safeguarding the privacy and personal data of our users ("user," "you," or "your"). This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding that information. By using our website, platform, or services (collectively, the "Services"), you agree to the terms of this Policy.
1. Scope & Acceptance
- This Privacy Policy applies to all users of our Services, including visitors to our website and subscribers of our video creation platform.
- By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We collect information to provide, improve, and secure our Services. This may include:
Personal Information:
- Identification Data: Name, email address, username, or any other information you provide when you register or update your account.
- Payment Information (if applicable): Payment card details or other billing information (processed securely by our third-party payment processors).
Usage Data:
- Interaction Data: Information about how you use our Services, including session duration, pages visited, links clicked, and user preferences.
- Script & Creative Data: Text, images, video content, or other media you upload or generate through our platform.
- Technical Data: IP addresses, browser type, device identifiers, operating system, and log files to help diagnose issues and administer our Services.
Communication Data:
- Support Requests: Emails, chat messages, and other communications sent to our support team.
- Feedback & Surveys: Responses to surveys, user feedback forms, or other submitted content.
3. How We Use Your Information
Service Delivery:
To provide, maintain, and enhance our video creation platform, including generating, editing, and publishing your content.
Customer Support & Communication:
To respond to support tickets, inquiries, and feedback, ensuring a smoother user experience.
Platform Improvements & Analytics:
To analyze usage patterns, fix bugs, and develop new features that better serve our users.
Legal Compliance & Security:
To comply with applicable laws, enforce our Terms of Service, and protect the rights and safety of our users and the public.
4. Data Retention
- Retention Period: We retain your data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Deletion Requests: If you wish to have your personal information, creative content, or account deleted, please contact us (see Section 13: Contact Us). We will make reasonable efforts to comply with your request in accordance with applicable legal requirements.
5. Security Measures
- Encryption & Secure Storage: We use Secure Socket Layer (SSL) technology and other industry-standard security measures to protect information in transit and at rest.
- Access Controls: We limit access to personal data to employees, contractors, and agents who need it to operate, develop, or improve our Services. These individuals are subject to contractual confidentiality obligations.
- No Absolute Guarantee: While we take security seriously, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
6. User Content & Intellectual Property
- Ownership of Scripts & Creative Content: You retain all rights and intellectual property ownership of the scripts, videos, and any other content you create or upload ("User Content").
- Liability for Stolen or Forged Scripts: Fram3 is not liable for any intellectual property or ownership disputes regarding User Content. You warrant that the materials you upload or generate do not infringe on any third-party rights.
- User Responsibility: You are solely responsible for ensuring the originality and legality of your content. If we receive a complaint alleging infringement, we reserve the right to suspend or remove the disputed content and/or your account in accordance with our Terms of Service and applicable laws.
7. Consent for Model Training
- Optional Data Training: We will only use your User Content (scripts, images, videos) to improve our AI models if you explicitly opt-in. If you do not opt-in, your User Content will not be used to train or refine our AI algorithms.
- Licensed Training Benefits & Royalties: If you choose to license your User Content for training, you may receive added benefits such as enhanced features, access to exclusive tools, and potential royalties if other users generate derivative works based on models that include your licensed content. The terms of any royalty arrangement (if offered) will be outlined in a separate, optional licensing agreement.
8. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your data only under these circumstances:
- With Your Consent: We will disclose your information if you have expressly authorized us to do so.
- Service Providers: We work with trusted partners (e.g., cloud hosting services, payment processors) that process data on our behalf, subject to strict confidentiality obligations.
- Legal Obligations: If required by law, subpoena, or a valid legal process, we may disclose information to comply with legal obligations or protect our rights and the rights of our users.
- Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to the same protections described in this Policy.
9. User Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You may update or correct inaccurate personal data.
- Right to Deletion ("Right to Be Forgotten"): You may request deletion of your personal data, subject to any legal obligations to retain it.
- Right to Object or Restrict Processing: You can object to or request restrictions on our processing of your personal data.
- Right to Data Portability: If applicable, you may request a machine-readable copy of the personal data you have provided to us.
- Opt-Out of Marketing Communications: You can opt-out of marketing or promotional emails at any time by clicking the "Unsubscribe" link or by contacting us directly.
To exercise these rights, please see Section 13: Contact Us below.
10. International Data Transfers
Your information, including personal data, may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction. We take steps to ensure that appropriate safeguards exist for all international data transfers.
11. Liability & Indemnification
- Disclaimer of Liability: Fram3 shall not be held liable for any misuse, theft, or unauthorized reproduction of User Content, including scripts that are stolen, forged, or infringing upon third-party rights.
- Indemnification: You agree to indemnify and hold harmless Fram3 and its affiliates from any claims, damages, or liabilities arising out of or related to your content, including, but not limited to, alleged or actual infringement of intellectual property rights.
12. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant modifications by posting a notice on our website or contacting you directly. Your continued use of the Services after any updated version of this Policy becomes effective indicates your acceptance of the changes.
13. Contact Us
If you have questions or concerns about this Privacy Policy or wish to exercise any legal rights, please contact us at:
- Email: support@fram3.ai
- Address: #1035, 3rd Floor, Vijaya Bank layout, Bilekahalli, Bangalore - 560076
- Telephone: +91 94489 08617
Effective Date: May 3, 2025
By using the Fram3 platform, you acknowledge that you have read and agree to this Privacy Policy.